Delete an account or remove access

To request account deletion, email support from the email address used for your Approve The Booking login. If you cannot access that email, include enough information for us to verify that you are allowed to make the request.

• Your login account and authentication access.
• Your supplier access assignment for a specific organisation or supplier.
• Personal profile details such as display name, email address, and telephone number where these are no longer needed.

Some booking, audit, support, payment-status, or security records may need to be retained where required for legal, accounting, dispute, fraud prevention, or operational reasons. Where this applies, we will remove or restrict personal access details where reasonably possible.

We will confirm the request and usually complete deletion or access removal within 30 days, unless we need extra information to verify the request or a legal obligation requires a longer retention period.